Shipping Policy

Boldever provides free shipping for all orders. For projectors & accessories, we will directly ship the items from our US, EU&other local warehouses. Please double check your delivery address when you place an order as the XGIMI team is not able to change the address after products are shipped. After you purchase on the official XGIMI website, our team will email you the tracking number once the product is shipped. Please frequently check your email, and feel free to contact cs@projectorcs.com for further questions.

We now offer free international shipping to the below countries/regions. Please check the following table before you place an order to determine if your country/region is listed. 

Order Confirmation

  • You will receive an order confirmation email after placing your order.
  • Please review your shipping information carefully.
  • If you do not receive the email within 24 hours, please check your spam folder.

Processing & Delivery Time

  • Orders are typically processed within 1–3 business days.
  • Estimated delivery time is 3–7 business days.
  • Pre-order items may require additional shipping time.

Order Tracking

  • A tracking number will be sent by email once your order has been shipped.
  • You can track your package through the carrier’s tracking page.

Order Changes & Cancellation

  • Orders may be modified or canceled before shipment.
  • Once shipped, orders can no longer be changed or canceled.

Multiple Item Orders

  • Some items may ship separately depending on warehouse availability.
  • Separate tracking emails may be provided for different packages.

Damaged or Incorrect Items

  • Please contact us within 48 hours after delivery.
  • Photos of the product and packaging are required for support requests.

Lost Packages

  • If a package is confirmed lost during transit, we will assist with a replacement or refund.
  • We are not responsible for packages lost or stolen after successful delivery.

Customs & Shipping Restrictions

  • Taxes and customs fees may vary depending on your region.
  • Some remote areas may require additional shipping fees or may not be eligible for delivery.